Improved CSAT after the first week of usage
Conversation review tool for support teams
Klaus improves customer service quality by making internal feedback easy and systematic
Connects to your
New agents get up to speed 2x faster
Actionable metrics for agent development
Identify & fix gaps in team knowledge
“Klaus makes our review processes much more manageable, less time-consuming and as a result: much more likely to actually be done.”
Valentina Thörner
Automattic, Makers of WordPress.com
“Every customer that contacts support should get a perfect answer regardless of the agent. Klaus allows us to keep up that good level of quality.”
Katya Barsuk
Find & Review Tickets
Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
Measure internal quality and track trends
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
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Knowing what metrics to measure can make or break a support organization. This is why we created a comprehensive 35-page guidebook together with Zendesk and support leaders with many years of industry experience.
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