The Customer Support Quality Blog
Ideas, case studies and tips for improving the quality of customer support
Understanding why you need to do conversation reviews
If you’re reading this, you probably have a vague sense that you should be analyzing your support conversations. But… why?
Support team management
The best person to judge whether your support sucks or not
Businesses in 2019 are great at asking users’ opinion on all sorts of things. However, if you only ask the customers, you ignore a very important opinion – your own.
Most popular articles
How Automattic fosters a culture of feedback with Klaus and Zendesk
15 Customer Service Metrics You Should Be Nailing [Infographic]
Reduce Stressful Situations at Customer Service to Avoid Agent Burnout
Get the Support Quality Blog posts via email
No spam, maybe also an occasional cat picture.