Klaus public api doc

PUB is for importing conversations and agents if you don't use already integrated solutions

Swagger shows date time fields (created, updated) as string actual input is yyyy-mm-ddThh:mm (2018-12-14T12:14).

Dates not set will be defaulted to import date time.

Authentications

To get authorization token create Manual import token under Settings - Connections.

You have to be administrator for that.

User token as Authentication header (Authorization: Bearer {Manual import token})

/v1/tickets

For importing Conversations and conversations parts.

id

comments.id

if you have your system unique id use that to later update the same conversation/part.

assigneeEmail

will be automaticly imported as external user.

authorEmail

will be imported as external user if authorIsNotClient is set true.

/v1/users

For importing external users, so you could add or invite then as Klaus users.