Training Wheels

Training Wheels is an app that lets new agents submit draft replies for review to more experienced peers. Once submitted, the app notifies the reviewers, sends replies to the customer on behalf of the agent, tracks approvals/disapprovals and more. No more sending ticket URLs back and forth via external chat.

Used tools and services

  • Training Wheels is built with Vue.js
  • And on top of Google Firebase (that's also where we store the data).

List of our npm packages

  "dependencies": {
    "@tweenjs/tween.js": "^17.2.0",
    "dayjs": "^1.7.5",
    "firebase": "^5.3.0",
    "vue": "^2.5.16",
    "vue-analytics": "^5.16.0",
    "vue-feather-icons": "^4.7.1",
    "vue-multiselect": "^2.1.0",
    "vue-router": "^3.0.1",
    "vue2-transitions": "^0.2.3",
    "vuex": "^3.0.1"

Data stored on our side

We only store reference IDs to tickets and Zendesk agent emails in our database, We do not store any sensitive data like ticket content, etc.