Use AI to pinpoint and fix gaps in your service. Achieve 100% coverage across agents, teams, BPOs, and languages. Create lifelong customers along the way.
Fastest ROI and implementation out of any quality management solution
Scaling your support team's efforts can be effortless
AI-POWERED QUALITY MANAGEMENT
Analyze and score 100% of your support tickets, automatically
Shift from evaluating 1-3% tickets to automatically analyzing the entirety of your customer interactions.
NEXT-GENERATION FEEDBACK SURVEYS
Turn customer feedback into true insights
Open the gate for better feedback. Make it easy for customers to provide profound insights with AI-generated personalized conversation summaries & suggestive snippets.
ANALYTICS & TRENDS
Immediately understand what leads to the best and worst customer outcomes
Identify which agents are underperforming or which parts of the customer experience are failing.
The world’s top companies choose Klaus
Reduce the cost per ticket
Less escalations
Improve CSAT and FCR
Onboard new support reps 2x faster
Pinpoint problematic cases among millions of tickets
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Connects with tools you already use
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Customer Service Quality Benchmark Report
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