Klaus for Small Business
Learn how your customer service team is performing against your internal quality standards. Provide consistent feedback and help your agents grow professionally.
You’re in a great bunch
Fastest ROI and implementation out of any quality management solution
Klaus is powerful yet easy-to-use, and it’s designed to help your team reach goals together
Provide consistently better answers.
- Build scorecards that reflect your business needs.
- Measure support quality and capture trends.
Combine internal quality reviews (IQS) with customer feedback (CSAT) for a full picture.
- IQS helps track internal quality on the company, team and agent level.
- Klaus’ CSAT solution boosts response rate and written feedback.
Deliver transparent and actionable feedback.
- Establish a collaborative, transparent, and engaged working community through peer-to-peer reviews and self-reviews.
- With ongoing visibility into agents’ performance, there are no surprises.
Identify coaching opportunities.
- Spot knowledge gaps and improve agent performance.
- Constant flow of feedback boosts morale and ensures agents feel supported and appreciated.
Why small businesses choose Klaus
- Get meaningful insights about what’s happening in your support conversations
- Improve CSAT and NPS
- Systematically spot trends and measure agent performance
- Give feedback and coach on the same platform
- Boost customer happiness
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